Help Center

Documentation

Guides, tutorials and help resources for WP Design Vault customers.

Welcome to the WP Design Vault Help Center. Find guides for everything from making your first purchase to installing themes and resolving technical issues.

Getting Started

Creating Your Account

Click Register Free in the top-right corner of the website.
Enter your name, email address, and choose a password.
Click Register – your account is created immediately.
You will receive a welcome email confirming your registration.
Log in using your email and password at any time via the Sign In button.

Tip: Use a strong password and an email address you check regularly – download links are sent to this address.

Making Your First Purchase

Browse the catalogue or use the search bar to find your product.
Click the product to open its page and review the description, screenshots, and compatibility information.
Click Add to Cart.
Review your cart and click Proceed to Checkout.
Enter your billing details.
Choose your payment method – PayPal or Razorpay.
Complete the payment. Your order is confirmed instantly.

Product Delivery: Your download link will be sent to your email and will appear in My Account → Downloads within 3–6 hours. In most cases it is instant.

Downloading Your Products

Log into your account at wpdesignvault.com/my-account/
Click Downloads in the left sidebar.
Locate the product you want to download.
Click the Download button to save the file to your computer.

Note: Check your spam/junk folder if you did not receive a download email. The sender will be support@wpdesignvault.com .

Installing Products

Installing a WordPress Theme

Download the theme .zip file from My Account → Downloads.
In your WordPress dashboard, go to Appearance → Themes → Add New → Upload Theme.
Choose the .zip file and click Install Now.
After installation, click Activate to make it your active theme.
Most themes include a demo import feature – follow the on-screen instructions in the theme options panel.

Common issue: If you see an “upload size exceeded” error, contact your hosting provider to increase the PHP upload limit to at least 64MB.

Installing a WordPress Plugin

Download the plugin .zip file from My Account → Downloads.
In your WordPress dashboard, go to Plugins → Add New → Upload Plugin.
Choose the .zip file and click Install Now.
Click Activate Plugin.
Configure the plugin via its settings page.

Importing Theme Demo Content

Go to Appearance → Theme Options or look for a setup wizard notification.
Follow the setup wizard and click Import Demo.
Wait for the import to complete (1–5 minutes depending on hosting).
Your site will now match the theme’s demo design.

Note: Demo import replaces some existing content. We recommend doing this on a fresh WordPress installation or a staging environment first.

Managing Your Account

Viewing Past Orders

Go to My Account → Orders to view all past purchases.

Re-downloading Products

Go to My Account → Downloads at any time. There is no download limit.

Updating Your Profile

Go to My Account → Account Details to update your information.

Resetting Your Password

Go to wpdesignvault.com/my-account/
Click Lost your password?
Enter your registered email address.
Check your inbox and follow the instructions.

Troubleshooting

My download link is not working

Try right-clicking the download button and selecting “Save Link As.” If the link has expired, contact support@wpdesignvault.com with your order number.

The theme/plugin is not compatible

Check the product page for requirements. Update your WordPress and PHP version. If the issue persists, contact support.

White screen after installing

Deactivate all plugins
Switch to a default WordPress theme
Increase PHP memory limit to 256MB
Reactivate items one by one

I purchased the wrong product

Contact support@wpdesignvault.com with your order number. We may offer store credit at our discretion.

Contacting Support

Support Hours: Monday to Friday, 9am–6pm IST

Email: support@wpdesignvault.com
Response Time: Within 24 hours (business days)
Contact Page: wpdesignvault.com/contact

When emailing support, include:

Your order number
The product name
Your WordPress version and PHP version
A description of the issue
Screenshots if applicable

Documentation Help

Quick answers about using WP Design Vault

Log into your account at wpdesignvault.com/my-account/ and click Downloads in the left sidebar. All purchased products appear here with download buttons. A download link is also sent to your registered email address after purchase.

Yes. Go to My Account → Downloads anytime to re-download any product. There is no limit on how many times you can download a purchased product.

Check your spam or junk folder for an email from support@wpdesignvault.com. Add this address to your contacts to prevent future emails going to spam. You can also access all your downloads directly from My Account → Downloads without needing the email.

Make sure you are using an up-to-date file extraction tool (WinRAR, 7-Zip on Windows; The Unarchiver on Mac). If the file is corrupted and will not extract at all, contact us at support@wpdesignvault.com and we will provide a fresh download.

Log into My Account → Downloads and compare the version number shown to the version on the product page. If the product page shows a newer version, contact us at support@wpdesignvault.com with your order number and we will update your download file within 24–48 hours.

Try resetting your password by clicking \"Lost your password?\" on the My Account page and entering your registered email address. If you no longer have access to that email, contact support@wpdesignvault.com and we will manually verify and restore your account access.