Find instant answers to the most common questions about our marketplace.
General Questions
About WP Design Vault and our marketplace
WP Design Vault is a premium digital marketplace where designers, developers, and agencies can discover, browse, and download WordPress themes, plugins, HTML templates, and digital design assets. All products are hand-curated by our expert team before listing. We serve a global audience and are trusted by over 50,000 customers worldwide.
Yes. WP Design Vault is a legally operating digital marketplace based in India, serving customers globally. Our website uses SSL encryption, payments are processed by PayPal and Razorpay (both regulated, PCI-DSS compliant payment processors), and we have a clear Privacy Policy, Terms & Conditions, and Refund Policy.
WP Design Vault curates and redistributes GPL-licensed products at significantly lower prices than individual marketplace listings. Rather than paying full price per product, you get access to premium products at a fraction of the cost. We also accept product requests and source specific products our customers need.
Our catalogue includes: WordPress themes (multipurpose, niche, WooCommerce, blog, portfolio, corporate), WordPress plugins (SEO, page builders, WooCommerce extensions, security, performance), HTML templates, landing page templates, page builder packs (Elementor, Divi, WPBakery, Gutenberg), and other digital design assets.
For WordPress themes and plugins, yes - you need a WordPress installation. HTML templates work on any web host and don\'t require WordPress. We recommend WordPress 6.0+ and PHP 8.0+ for the best compatibility with our products.
Payments & Billing
Questions about buying, pricing, and payment methods
We accept PayPal and Razorpay. Razorpay supports credit cards, debit cards (Visa, Mastercard, RuPay), UPI (Google Pay, PhonePe, BHIM), net banking (all major Indian banks), and popular wallets. PayPal is available for international customers. All transactions are secured with SSL encryption.
Product prices are displayed in USD ($). When paying with Razorpay in India, the amount is converted to INR at the current exchange rate. PayPal handles currency conversion automatically based on your account\'s home currency.
GST may be applicable on transactions under Indian tax law. Any applicable taxes will be shown at checkout based on your billing location before you complete your payment.
Yes. WP Design Vault never handles your card details directly. All card payments are processed by Razorpay (for card/UPI/banking) or PayPal, both of which are PCI-DSS Level 1 compliant - the highest standard of payment security. Your card data is encrypted end-to-end by the payment processor.
This can happen due to a payment gateway timeout. In most cases, the amount is automatically refunded within 5–7 business days by your bank or payment provider. If it is not, email us at support@wpdesignvault.com with your transaction reference number and we will investigate and resolve it within 48 hours.
Products, Licensing & Downloads
About the products we sell and how you can use them
Yes. All WordPress themes and plugins on WP Design Vault are distributed under the GNU General Public License v2 or later (GPL). Under the GPL, you have the freedom to run the software for any purpose, modify it, distribute copies, and distribute modified versions. The GPL applies to the PHP and JavaScript code; design assets (images, fonts, icons) bundled with themes may have separate licensing as specified in each product\'s documentation.
Yes. GPL licensing grants you the right to use software on unlimited websites you own or manage - whether personal blogs, client websites, or commercial projects. There are no per-domain or per-site fees.
No. While the GPL allows redistribution in principle, our Terms & Conditions prohibit reselling or redistributing products purchased on WP Design Vault on other marketplaces or platforms. This is to protect the original developers\' revenue and maintain fair marketplace practices.
Yes. All products include documentation from the original developer. Most themes include a demo import feature, setup guide, and theme options documentation. Plugins include installation guides and configuration documentation.
When a developer releases an update, we update the download file in our system. Log into your account, go to My Account → Downloads, and download the latest version. If you notice a version discrepancy or a product is not updated, contact us at support@wpdesignvault.com and we will update it manually within 24–48 hours.
Technical Support
Installation, compatibility, and troubleshooting help
Start by checking that your WordPress version and PHP version meet the product\'s minimum requirements (listed on the product page). Then deactivate all other plugins except the one you are testing, and switch to a default WordPress theme temporarily to rule out conflicts. If the issue persists, contact us at support@wpdesignvault.com with your order number, WordPress version, PHP version, and a description of the problem.
We will do our best to help you identify the conflict. However, third-party plugin conflicts are outside the scope of our warranty, as we cannot control the code of other plugins. In most cases, conflicts can be resolved by updating all plugins, or by consulting the conflicting plugin\'s documentation.
Yes. Each product page includes a live preview link so you can test the theme or see the plugin in action before purchasing. We recommend always checking the live preview and reading the product description fully before completing your purchase.
We recommend WordPress 6.4 or later and PHP 8.1 or later for the best compatibility and security with all products in our catalogue. Always keep WordPress, your theme, and all plugins updated to their latest versions.
Yes. Log into your account, go to My Account → Downloads, and download the correct file. If you cannot identify which file is correct, contact us at support@wpdesignvault.com and we will guide you to the right download.
Your premier marketplace for premium WordPress themes, plugins, HTML templates and digital design assets — handpicked and quality-checked for designers and developers worldwide.